If you have a life-threatening emergency, please call for an emergency ambulance by dialling 999.

Appointments

Please ring us on 01889 582244 (Option 1) to book an appointment.

You can help us by:

• Being on time for your appointment
• Letting us know if you need to cancel
• Calling for a home visit or urgent appointment before 10am

GP appointments can be booked online using Patient Access, NHS app, or by telephone.

If you are not sure which type of appointment you need or have a specific question please call our Reception Team between 8am and 6.30pm Monday to Friday

Please note: If you are late for your appointment then you may be asked to rebook on another day.

GP appointments

• Routine GP appointments can be booked up to 2 weeks in advance.
• A GP appointment is 10 minutes long; this time period is set nationally. The GP will need to listen to your problem; discuss treatment options with you; type their consultation notes; organise a prescription or referral, if required, all in the 10 minute period. If you have more than one, unconnected, problem, please do not be offended if the GP asks you to book a separate appointment. This is to ensure that their surgeries do not run late, and they do not keep patients waiting longer than necessary.
• GP appointments are always available to book via our online service, ‘Patient Access’. Please speak to any member of our Team, or email us on sandylanesurgery@nhs.net if you would like us to organise registration with Patient Access. Once registered you will be able to book appointments online and order your repeat medication.

Urgent medical problems may require a same day appointment. If no further appointments are available or you need telephone advice, our reception team will ask the on call doctor to call you. You may be given telephone advice, offered an emergency appointment or advised to go to A&E. Please call us rather than coming to the practice if you have an urgent medical problem, as we do not offer a walk-in service.

If you have a life-threatening emergency, please call for an emergency ambulance by dialling 999.

Cancelling an appointment

If you are registered for online services (Patient Access) you will have the facility to cancel appointments online.

Alternatively, please ring the surgery on 01889 582244, and select the option to leave a message to cancel an appointment, without the need to wait for your call to be answered.

Advanced Nurse Practitioner and Urgent Care Practitioner appointments

Our Advanced Nurse Practitioners appointments can also treat a wide range of common conditions and are qualified to prescribe.

Practice Pharmacist Appointments

Our Practice Pharmacists can deal with all issues around your medication. They also deal with blood pressure monitoring.

Nurse appointments should be booked for:

• Chronic health condition reviews: including Asthma and COPD, hypertension, coronary heart disease, diabetes, chronic kidney disease, mental health and learning disabilities.
• Women’s health: Smear tests, vaginal swabs, contraceptive pill/HRTchecks
• All Children’s vaccines, Adult vaccinations and injections
• Travel vaccines
• Dressings, compression bandages, stitch removal

Health Care Assistant appointments should be booked for:

• Blood tests (adults only)
• Some chronic health condition reviews (please ask when you book)
• Flu and pneumonia vaccines
• Blood pressure checks