Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during opening times
- phone us on 01889 582244 (Option 1), Monday to Friday from 8am to 6.30pm
- When you get in touch, we’ll ask what you need help with.
If no further appointments are available or you need telephone advice, our reception team will ask the on call doctor to call you.
You may be given telephone advice, offered an emergency appointment or advised to go to A&E.
Please call us rather than coming to the practice if you have an urgent medical problem, as we do not offer a walk-in service.
Non-urgent advice: Call 999
Routine appointments
To request a routine appointment in the next two weeks:
- use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times
- phone us on 01889 582244 (Option 1), Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Non-urgent advice: Who do I see?
Our Advanced Nurse Practitioners appointments can also treat a wide range of common conditions and are qualified to prescribe.
Practice Pharmacist Appointments
Our Practice Pharmacists can deal with all issues around your medication. They also deal with blood pressure monitoring.
Nurse appointments should be booked for:
Chronic health condition reviews: including Asthma and COPD, hypertension, coronary heart disease, diabetes, chronic kidney disease, mental health and learning disabilities.
Women’s health: Smear tests, vaginal swabs, contraceptive pill/HRTchecks
All Children’s vaccines, Adult vaccinations and injections
Travel vaccines
Dressings, compression bandages, stitch removal
Health Care Assistant appointments should be booked for:
Blood tests (adults only)
Some chronic health condition reviews (please ask when you book)
Flu and pneumonia vaccines
Blood pressure checks
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 01889 582244, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
Non-urgent advice: If you need help when we are closed
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.