Comments & Complaints
We are interested to hear comments and suggestions regarding any aspect of our medical practice group. You may not wish to lodge a formal complaint but may wish to express a concern or provide suggestions and comments for improving the service. Please put these in writing to the Practice Manager.
We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets the national criteria.
Although we hope that you do not have cause to complain about the service you receive from our surgeries, should you wish to do so please obtain an information leaflet and form from the Reception Desk and forward to our Practice Manager.
Our aim is to give you the highest possible standard of service, we try to deal swiftly with any problem that may occur.
The practice staff also appreciates positive feedback and compliments. Please put any comments in to reception or to the Practice Manager.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033