Alert: Access for Patients

· From October 1st Online appointment requests are now available all day
· Phone lines remain open for those who cannot use online services.
· Online access improves efficiency and helps prioritise urgent cases.
· The process is simple, secure, and accessible from home.
· You can use the practices website to submit an online Accurx request, or you can use the NHS app
· If you have any queries or need further assistance please contact the surgery

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Horsefair Group Practice

Tel: 01889 582244

If you have a routine query/ request you can contact the surgery by submitting an online form. These aim to be actioned within 24 hours between the hours of 8am and 6.30pm. For anything medically urgent please call the surgery on 01889 582244

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You and Your General Practice

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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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Patient charter

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the links below.

NHS England » You and your general practice – English