Horse Fair Practice Group

Hillsprings Surgery, Lovett Court, Rugeley, WS15 2FH
Telephone: 01889 582244

CORONAVIRUS – URGENT UPDATE

URGENT UPDATE FOR PATIENTS

GOVERNMENT GUIDELINES

Patients in the following groups are advised to remain at home and avoid contact  with anyone showing  symptoms.

  • Over 70’s
  • Pregnant Women
  • People with Long Term Chronic Disease/conditions

People showing any signs of the Coronavirus, including high fever or a new on going cough  need to self isolate for:

  • 7 days if you live alone
  • 14 days if you or any member of your household have symptoms (everyone in the household must self isolate for 14 days)

In line with Government Guidelines we are changing how we manage our patients at this present time. In order to minimise the risk of spreading Coronavirus to vulnerable patients we are trying to manage as many patients as possible by telephone triage. Some non-essential appointments may need to be cancelled for the time being. We are asking patients to no longer walk into surgery to book appointments or obtain results. Patients are asked to telephone for appointments which will then initially be added to Clinician triage lists for a telephone consultation, who will hopefully be able to deal with your problems over the phone. If the clinician deems it necessary to examine a patient and they do not have symptoms you will be given an appointment to attend the surgery. Appointments for Annual reviews which do not need an examination will also still be carried out over the telephone by one of our nurses. People needing blood tests should ring and book an appointment. Please DO NOT visit the surgery for any reason if you have flu like symptoms, high fever or on going new cough. Please follow government advice and self isolate for 7 days if you can control your symptoms. This is a rapidly changing and challenging time for the NHS and all its staff so we ask for your patience and understanding at this time. Thank you

Horsefair Practice Group will continue to provide advice & treatment for any medical concerns.

There have been some changes made to the delivery of care to protect staff and patients during the Covid-19 Pandemic.  However our services are accessible as they have always been, so please contact us to book an appropriate appointment and do not ignore worrying symptoms that maybe early signs of more serious conditions like cancer.

Access to our clinicians has been enhanced due to Covid-19.  We offer Video Consultations, Telephone Consultations and where appropriate a face to face consultation.

Please note we will provide face to face GP or Nurse appointments where advised by a Clinician.  The receptionist will arrange a telephone or video consultation for you in accordance with national guidance in order that the Clinician can assess your condition or problem, offering a face to face consultation as appropriate.

You can also book appointments online. To do this you will need to register online at

https://patient.info/patient -access

If you already order your prescription on line then you don’t need to re-register, simply update your profile to include booking online appointments.  Please remember we are still here to provide advice & treatment  for any medical concerns.  If you need to be seen face to face we can arrange this after speaking to one of our clinicians.

Please do not ignore worrying symptoms that maybe early signs of a more serious condition.

Please also note that because we are consulting patients more by telephone it may take longer to speak to us when booking an appointment by phone. Please be patient, alternatively please book on line.

IMPORTANT NOTICE ****Please note that to prevent further transmission and infection from the COVID-19 virus we ask from 15th June all patients entering the surgery will be required to wear a face mask or face covering.

Help us control the spread of the virus and stay safe.